What are internal failure costs related to in the cost of quality?

Internal failure costs pertain specifically to failures that are identified before the product is delivered to customers. These costs arise when defects or issues are detected during the manufacturing or service delivery processes, prior to the point of sale. By addressing these failures internally, an organization aims to avoid the additional expenses associated with failures that reach the customer, such as returns, repairs, or warranty claims.

When a company focuses on internal failure costs, it can take proactive measures to enhance quality control, improve processes, and ensure that products meet specifications before they leave the production environment. Identifying and correcting defects early in the process is vital for maintaining efficiency and minimizing overall quality costs. This approach contributes to better customer satisfaction in the long run, as it reduces the likelihood of defects being experienced by customers after product delivery.

In contrast, other answers pertain to external failure costs or different aspects of quality management, but internal failure costs specifically address issues that occur before shipment, emphasizing the importance of early detection and resolution of problems in the production process.